We ship orders within 7-10 working days. For some locations, it might take longer. Once your order is shipped, you will receive a tracking ID via email and SMS. Please note that Saturdays, Sundays, and public holidays are non-business days for customer assistance.

Yes, we ship internationally using reputed carriers like FedEx, DHL, and Aramex Express. A shipping fee, typically INR 3,000, will be applicable depending on the weight and destination of the package.

Once your order is dispatched, you will receive a tracking ID via email and SMS from our delivery partners like Blue Dart, Delhivery, Ekart, or India Speed Post. You can use your order ID to track your order on www.bannthann.com.

Once your order is shipped, we rely on our delivery partners for timely delivery. If there are any delays, please contact us at hello@bannthann.com or WhatsApp at +91 7709311087. We will work with the courier service to resolve the issue, but please note that we are not responsible for delays caused by courier network issues.

Items purchased from Bann Thann are eligible for return or exchange. To initiate a return, email us at hello@bannthann.com within 48 hours of receiving the product. All items must be in their original condition, unworn, with tags attached. Please note that a reverse shipping fee will be applicable for returns.

Yes, the following items cannot be returned or exchanged:

- Custom-made or commissioned items.
- Items purchased on sale, with coupon discounts, during clearance, or with pre-
applied/bundle discounts.
- Products that are soiled, damaged, or altered.

If you receive a damaged or incorrect order, email us at hello@bannthann.com within 24 hours of receiving the product.

Please include your order ID, a photo of the product, and details of the issue. We will arrange a reverse pickup and send a replacement once verified.

Yes, a reverse shipping fee is applicable for all returns and exchanges, depending on your location. You may also choose to self-ship the item to our address.

For international exchanges, you will bear the cost of shipping and customs clearance for both sending back your order and receiving the exchanged item.

Orders once placed cannot be canceled. Custom-made or commissioned items also cannot be returned or canceled.

Refunds are issued as store credits, which are 100% redeemable against future purchases and are valid for one year from the date of issue.

Store credits will be processed once the returned product passes our quality check.

Store credits are processed and managed through our online system, which requires a registered account to initiate and apply the credits.

If you are not registered, we won't be able to issue store credits for your return.

Yes, you can request changes to your address or contact number before the order is shipped. Changes are not possible once the order is dispatched.

Yes, you can request changes to your address or contact number before the order is shipped. Changes are not possible once the order is dispatched.

No, as a policy, items can only be exchanged once. Further exchanges are not allowed. Please ensure you choose the correct size or product when requesting an exchange.

If your return or exchange request is declined based on our assessment (e.g., if the item is damaged, soiled, or altered), we will notify you via email. The item will be returned to you, and no store credit or exchange will be issued.

Yes, items purchased on sale, with coupon discounts, or during clearance cannot be returned, but we are happy to offer a size exchange if needed. However, this is subject to product availability.

To be eligible for a return or exchange, the item must be in its original condition, unworn, unused, with all tags and labels attached, and in the same packaging as received.

If the item does not meet these criteria, it will not be eligible for a return or exchange.