When you return a product, our refund is given in the form of store credits, which is 100% redeemable against purchases and is valid for one entire year.
When are store credits not applicable?
Under 3 cases:
1. For products purchased on clearance, discounts and markdowns.
2. If the product returned is soiled, damaged or altered.
3. Product is custom-made (Product names/description will always state if a product is custom prepared/made)
When will I get my store credit?
Once the product arrives at our studio, it undergoes a quality check. Once it passes the QC, the store credits will be issued within 24 hours.
Please note that shipping charges are non-refundable.